Question: How do I purchase a document?
Just follow the link at the bottom of our information pages and they will take you to the RP Emery website. From there you can click on the Buy Now buttons and purchase your document.
Question: Once my payment has been processed how will I get my documents?
Answer : An email will also be sent to you using the email address you provide in the order details. The email will show you how to login to your member’s area at any other time to download your documents including any update we may provide at a later date.
Question: I still can’t see the email, how do I get my documents?
Answer : Two common reasons for people not receiving email from us are :
(a) The e-mail address entered during the order process was incorrect; or
(b) the e-mail was directed into your spam folder. Please check your spam folder first.
(c) If using Gmail – check the promotion folder.
If you still can’t find the email, contact us on 1800608088and we will sort the problem immediately.
Question: What do I do if I can’t find the exact document I need ?
Answer : Briefly outline your needs in an email via the contact us page. If we find this type of document has a commercial application for our customers, we will consider having one of our consulting lawyers draft the agreement. Alternatively we may refer you directly to a lawyer we have worked with in the past who would be delighted to assist you.
Question: Will I be able to edit the document once I have downloaded it?
Answer : Yes, the documents come to you in easy to edit MS Word format – simply download and make the changes or add information to the document.
Question: What if I don’t have MS Word?
There is an open source solution called Open Office 3 , its free (and pretty awesome).
Question: What if I have a Mac?
Download Open Office , there is an option to download the Mac OS version.
Question: What if I have an older version of MS Word?
Microsoft Office Compatibility Pack is the solution, download it from here . (It’s free !)
Question: What if I have a Mac and have an older version of MS Word but don’t want to download Open Office ?
For Mac users, there’s a similar download called Open XML Converter .
Question: What if I dont have either option?
Try using google docs.
Question: I don’t have a credit card, but would like to buy a document from you. What do I do?
We also accept Paypal and Direct Deposit.
Question: How can I trust you with my credit card details?
We have thousands of customers who have bought previously, we use Securepay as our payment processor. We neither see nor store your credit card information.e even to us. If in doubt, please give us a call, read our testimonials (all 100% legitimate) or shoot us an email.
Question: What do I do if I’m having trouble filling out my document?
Firstly, refer to the users guide or the sample video provided in your members area. If you are still having trouble, simply give us a call and we can help you out.
Question: Can I get legal advice from you?
Unfortunately not, we are only a legal publisher and not a law firm. But, when a certificate of legal advice is required, we can offer you our Document Review Service or put you in touch with one of our partner legal professionals.
Question: What is the DRS ?
DRS is basically a referral to Australian lawyers, and is a fixed price service per party for this service, no surprises!
Question: What documents need DRS?
DRS is required for Financial Agreements.
Question: How do I know the document I’m looking at is what I need?
If you are unsure if a document will meet your needs please give us a call on 0266725904. If you purchase a document and it doesn’t fit your needs or you made a mistake, simply give us a call, we are only too happy to help.
Question: How can I trust these documents and that I’m getting what I pay for?
All of our documents are prepared and reviewed by Australian lawyers, who were legally trained in Australia and are practicing solicitors and professionals in their particular areas. Our track record speaks for itself, simply view out testimonials to see just some happy responses .